From 3 Employees To 170: What Comes After Success
Things worth taking away
- Comfort in the unknown is a skill: keep moving in your chosen direction instead of waiting for certainty.
- "Compassionate witnessing" — being reflected back, seen rather than fixed — can matter more than advice.
- "Unit presidency": before a decision, ask what you'd do as CEO, and what input you'd gather first.
- Hire for attitude over talent, and build a culture people actually want to work in.
- AI can't replicate live human energy — or a coach's distinct voice.
About this episode
What does it actually take to grow a company from two customers to 170 people — and then walk toward something else entirely? Jesse Schuhlein spent over two decades building Zabre Technologies before training as a coach through Coach Academy. In this episode, he and Nathalie get into staying comfortable with the unknown, his “compassionate witnessing” practice with a small men’s group, a decision-making framework he calls unit presidency, and how coach training rewired the way he gives feedback — plus a real debate on where AI helps coaching and where it can’t replace human connection.
Jesse spent most of his career as a mechanical engineer, joining a friend’s startup out of his living room in 2001 and helping grow it into Zabre Technologies, an engineering, manufacturing, and design company that now employs around 170 people. After years of finding fulfillment in that growth, the drive to keep scaling no longer excited him the way it once had, and he found himself drawn toward work with more direct human connection. Being coached himself led him to Coach Academy’s leadership and performance coaching program, where Nathalie was his teacher; he later trained in Internal Family Systems (IFS) as well. Jesse now works part-time at Zabre while coaching engineers, leaders, and entrepreneurs in technology companies, and runs small IFS groups. Find him at rechargecoaching.ca.
Jump to a moment
- 00:00Intro and catching up
- 00:30From mechanical engineer to Coach Academy
- 03:16Growing a company from 3 to 170 people
- 05:42The coach mindset and sitting in the unknown
- 08:42From the expert in the room to the coach
- 10:44Being coached, and the path to certification
- 14:30Where AI fits — and doesn't — in coaching
- 23:02Nathalie's approach to AI at Coach Academy
- 26:12Coaching engineers, leaders, and IFS groups
- 28:40Building a culture people want to work in
- 30:48Hiring for attitude over talent
- 34:08The "unit presidency" model and psychological safety
- 39:31Why subject-matter experts struggle as leaders
- 44:30The leadership training gap
- 46:40Shadow coaching and the feedback nobody delivers well
- 52:46Closing: one thing from the universe
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